Andoovo helps businesses capture leads, respond to customers, schedule services, and follow up automatically, so fewer opportunities slip through the cracks.
Hi Maria! Thanks for reaching out about your AC not cooling upstairs. We've received your request for Thursday morning and will follow up shortly to confirm the details.
Sent automatically
Perfect, thank you!
How it works
From first request to follow-up, without the busywork.
Every inquiry moves through the same four steps, so nothing waits on someone remembering to reply.
Customer Requests Service
A customer submits a service request or inquiry.
Andoovo Captures the Information
Customer details and service information are organized automatically.
AI Generates the Response
AI creates a personalized customer response based on the request.
Automated Follow-Up
The customer receives an appropriate SMS or other communication, and your business stays organized.
Services
Automation for the conversations you have every day.
We set up and run the workflows. You keep doing the work your customers hired you for.
AI Customer Communication
Personalized, on-brand replies to customer questions and requests, written the moment they come in.
Lead & Service Request Intake
Web forms that collect the right details and drop every new lead into one organized place.
Automated SMS Follow-Ups
Timely texts to customers who opted in, confirming requests and checking back so leads don't go cold.
Appointment & Scheduling Automation
Booking requests, confirmations and reschedules handled without phone tag.
Customer Notifications
Status updates, reminders and on-the-way messages sent automatically at the right moment.
Business Workflow Automation
Connect the tools you already use so data moves on its own and repetitive admin disappears.
Why Andoovo
Less time on the phone. More time on the job.
Automation handles the repetitive parts of customer communication so your team can focus on the work itself.
Respond faster
Never miss a customer request
Reduce repetitive administrative work
Keep customer information organized
Follow up automatically
Give customers a better experience
Stop letting customer requests slip through the cracks.
Let Andoovo automate the repetitive communication and follow-up your business handles every day.
Andoovo Automations ("Andoovo") respects your privacy. This Privacy Policy explains what information Andoovo collects, how Andoovo uses it, how Andoovo may share it with service providers, and the choices available to you when you visit the Andoovo website, contact Andoovo, purchase Andoovo's services, or use services provided by Andoovo.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Andoovo, we may collect the following categories of information:
Information You Provide
We may collect information you voluntarily provide to us, including:
Name
Business name
Email address
Telephone or mobile phone number
Business address
Website address
Information about your business
Services your business provides
Information submitted through contact forms
Information submitted through demo or consultation requests
Information submitted during customer onboarding
Information about automation services you request
Communications you send to us
Information necessary to provide customer support
We may also collect information that you provide when communicating with us through SMS, email, or other communication channels.
Payment Information
If you purchase an Andoovo subscription or other paid service, payment information is processed by our third-party payment processor, Stripe.
Andoovo does not intentionally collect or store complete credit card numbers through our website forms. Payment information is submitted directly to Stripe through its payment infrastructure.
Stripe's processing of payment information is governed by Stripe's own policies and terms.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, depending on the technologies enabled on the website. This may include:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate geographic information
Date and time of visits
Website interaction information
Technical and diagnostic information
We use this information to operate, secure, maintain, and improve our website and services.
2. How We Use Information
We may use information we collect to:
Provide and operate Andoovo services
Respond to inquiries and requests
Provide customer support
Set up and configure automation services
Communicate with customers about their accounts and services
Process subscriptions and payments
Send requested service-related communications
Send SMS messages when the recipient has provided the required consent
Maintain and improve our website and services
Monitor and troubleshoot technical problems
Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity
Comply with applicable laws and legal obligations
Enforce our agreements and policies
Protect the rights, safety, and property of Andoovo, our customers, and others
We will not use personal information for purposes materially different from those described in this Privacy Policy without providing additional notice where required by applicable law.
3. AI and Automated Processing
Andoovo may use artificial intelligence and automated technologies to provide certain services. For example, information submitted through an automation workflow may be processed to:
Classify or organize customer inquiries
Generate or assist with customer responses
Summarize information
Route requests
Trigger workflow actions
Assist with administrative tasks
Provide other automation features requested by a customer
Depending on the services purchased, information may be processed by third-party technology providers that Andoovo uses to operate these features.
Andoovo configures its services to use information only as reasonably necessary to provide the requested services and operate the applicable workflow.
Customers are responsible for ensuring that information they submit to Andoovo for processing is appropriate for the services they use and that they have the necessary rights and permissions to provide that information.
4. SMS and Text Messaging
Andoovo may provide SMS-based communication and automation services.
Where SMS services are offered, mobile phone numbers and related information may be processed to provide requested messaging services, including customer communications, notifications, appointment-related communications, and other messages authorized by the recipient or customer.
SMS Communications: By voluntarily providing a phone number and actively checking an SMS consent box, users may consent to receive text messages related to their service request, appointment scheduling, customer support, and related updates. Message frequency varies. Message and data rates may apply. Users may reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
Recipients must provide the appropriate consent before receiving messages where consent is required.
Message frequency may vary depending on the service or messaging program. Message and data rates may apply.
Recipients may opt out of SMS messages by replying STOP where supported. Recipients may request assistance by replying HELP where supported.
Additional messaging terms and opt-in requirements are described in our Terms & Conditions.
SMS Information Non-Sharing
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers and SMS opt-in/consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
SMS information may be disclosed to service providers that process information on our behalf when necessary to provide the requested messaging service, operate our systems, maintain security, comply with law, or otherwise perform services for Andoovo. Such service providers are not authorized to use SMS opt-in information for their own independent marketing purposes.
5. Service Providers and Third Parties
Andoovo may use third-party service providers to operate, maintain, and deliver our services. Depending on the services you use, these providers may include companies that provide:
Website hosting
Payment processing
SMS and telecommunications services
Artificial intelligence services
Automation and workflow infrastructure
Cloud storage
Analytics
Security services
Customer support tools
Scheduling or communication tools
These providers may process information on our behalf when necessary to provide their services to Andoovo.
Examples may include Stripe for payment processing, Twilio for SMS and telecommunications services, and other technology providers used to operate particular automation workflows.
We do not authorize service providers to use personal information provided to Andoovo for their own independent marketing purposes where prohibited by applicable law or our agreements.
6. Payment Processing
Paid subscriptions and other payments may be processed through Stripe. When you make a payment, you may be redirected to or interact with Stripe's payment infrastructure. Stripe may collect and process payment information in accordance with its own privacy policy and terms.
Andoovo may receive information such as:
Customer name
Email address
Subscription information
Transaction information
Payment status
Invoice information
Andoovo does not intentionally collect complete payment card numbers through ordinary website contact or onboarding forms.
7. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies. These technologies may be used to:
Operate the website
Remember preferences
Understand website usage
Measure website performance
Identify technical problems
Improve our services
Understand how visitors interact with our website
The specific technologies used may change as the website develops. Where required by applicable law, Andoovo will provide appropriate notices or choices regarding cookies and similar technologies.
8. Information Sharing
We may disclose personal information in the following circumstances:
Service Providers
We may share information with vendors and service providers that perform services for us, such as payment processing, SMS delivery, hosting, analytics, AI processing, automation infrastructure, and customer support.
Legal Requirements
We may disclose information when reasonably necessary to:
Comply with applicable law
Respond to lawful requests from government authorities
Respond to legal process
Protect our legal rights
Investigate fraud or abuse
Protect the safety of individuals
Protect the security and integrity of our services
Business Transfers
If Andoovo is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
With Your Direction
We may share information when you specifically direct us to do so or otherwise authorize the disclosure.
We do not sell mobile phone numbers or SMS opt-in information for marketing purposes.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested services
Maintain customer accounts
Complete transactions
Provide customer support
Resolve disputes
Maintain business and financial records
Comply with legal obligations
Prevent fraud and abuse
Enforce agreements
Protect our legal interests
Actual retention periods may vary depending on the type of information, the purpose for which it was collected, contractual requirements, and applicable law.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and operational requirements.
10. Data Security
Andoovo takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, storage system, or method of transmitting information over the internet can be guaranteed to be completely secure.
You should not submit highly sensitive information through ordinary website forms unless Andoovo specifically requests it through an appropriate secure process.
11. Customer Responsibilities
Customers using Andoovo's automation services may provide information about their own customers or other individuals.
Customers are responsible for ensuring that they have the appropriate rights, permissions, notices, and consents necessary to provide that information to Andoovo and to use the applicable automation or messaging services.
Customers are also responsible for ensuring that their use of SMS, AI, automation, and customer information complies with applicable laws and third-party platform requirements.
12. Children's Privacy
Andoovo's services are intended for businesses and are not directed toward children. We do not knowingly collect personal information directly from children under 13 through our website.
If you believe a child has provided personal information to us, please contact us so that we can evaluate and, where appropriate, delete the information.
13. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request information about how your information is used or disclosed
Object to or restrict certain processing
Withdraw consent where processing is based on consent
We may need to verify your identity before completing certain requests. Certain information may be retained when required by law or when reasonably necessary for legitimate business purposes.
14. SMS Opt-Out
If you receive SMS messages from an Andoovo messaging program and no longer wish to receive them, you may opt out by replying STOP where supported.
After opting out, you may receive a confirmation message. You will generally no longer receive additional messages from that messaging program unless you provide consent again.
Our website or services may contain links to third-party websites, platforms, or services. Andoovo is not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage users to review the privacy policies of third-party services before providing them with personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations, or business practices. When we update this policy, we will revise the Effective Date shown at the beginning of the policy.
If required by applicable law, we will provide additional notice of material changes. We encourage you to periodically review this Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy or Andoovo's privacy practices, contact:
These Terms & Conditions ("Terms") govern your use of the website and services provided by Andoovo Automations ("Andoovo"). By accessing the Andoovo website, submitting a form, or using Andoovo's services, you agree to these Terms. If you do not agree, please do not use the website or services.
1. Our Services
Andoovo provides AI-powered customer communication and business automation services, which may include lead and service-request intake, automated SMS follow-ups, appointment and scheduling automation, customer notifications, and workflow automation. The specific services provided to a customer are described in that customer's order, proposal, or subscription.
2. Use of the Website
You agree to use the website only for lawful purposes. You may not:
Submit false, misleading, or another person's information without authorization
Attempt to gain unauthorized access to the website, our systems, or other users' data
Interfere with or disrupt the website or its infrastructure
Use the website to send spam or unsolicited communications
Copy, scrape, or reproduce website content except as permitted by law
3. SMS Terms
Program description. When you provide your mobile phone number and actively check the SMS consent box on an Andoovo form, you agree to receive text messages from Andoovo Automations related to your inquiry or service request, appointment scheduling, customer support, and related updates.
Consent. Consent to receive text messages is voluntary and is not a condition of purchase.
Message frequency. Message frequency varies based on your request and interactions.
Message and data rates. Message and data rates may apply. Check your mobile plan for details.
STOP: Reply STOP at any time to opt out. You will receive one confirmation message and no further messages unless you opt in again. HELP: Reply HELP for help, or contact us at andoovoautomation@gmail.com.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Privacy. Mobile phone numbers and SMS opt-in/consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. See our Privacy Policy for details.
4. Customer Responsibilities
If you are a business using Andoovo to communicate with your own customers, you are responsible for:
Obtaining all required consents before any message is sent to your customers
Providing accurate business, contact, and service information
Ensuring your use of SMS, AI, and automation complies with applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM, and with carrier and platform requirements
Reviewing automated communications and workflows configured for your business
Keeping your account access secure
5. Third-Party Service Providers
Our services rely on third-party providers, which may include Twilio for SMS and telecommunications, Stripe for payment processing, artificial intelligence providers, hosting, and automation infrastructure. Your use of features that depend on these providers may also be subject to their terms. Andoovo is not responsible for outages, delays, or changes caused by third-party providers.
6. Fees and Payment
Fees for paid services are described in your order, proposal, or subscription. Payments are processed by Stripe. Unless otherwise stated, subscriptions renew automatically until canceled, and fees already paid are non-refundable except where required by law.
7. AI-Generated Content
Some communications are generated or assisted by artificial intelligence. While we configure our services to produce accurate and appropriate responses, AI-generated content may occasionally contain errors. Automated messages are not intended to provide prices, guarantees, or commitments unless your business has configured them to do so.
8. Intellectual Property
The Andoovo name, logo, website content, and software are owned by Andoovo or its licensors. You may not use them without our written permission. You keep ownership of the business and customer information you provide to us.
9. Disclaimers
The website and services are provided "as is" and "as available." To the fullest extent permitted by law, Andoovo disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the services will be uninterrupted, error-free, or that any message will be delivered.
10. Limitation of Liability
To the fullest extent permitted by law, Andoovo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business opportunities. Our total liability for any claim related to the services will not exceed the amount you paid Andoovo in the three months before the claim arose.
11. Indemnification
You agree to indemnify and hold Andoovo harmless from claims arising from your misuse of the services, your violation of these Terms, or your failure to obtain required consents from your customers.
12. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the Effective Date above. Continued use of the website or services after changes take effect means you accept the updated Terms.
13. Governing Law
These Terms are governed by the laws of the State of Pennsylvania, without regard to its conflict-of-law rules.
